Find out why shoppers don't buy, without building a single survey.
Tell Pause one goal in plain English. It asks the right question at the right moment, to browsers and buyers both, then hands you themed answers. No survey to build. No themes to tag. It runs itself.
Free forever · No credit card · Installs in ~2 minutes · Uninstall anytime
One goal in. Real answers out.
No surveys to build, no triggers to pick, no responses to tag. Three steps, then it runs on its own.
Set one goal
Type what you want to understand in plain English, like “Why do shoppers abandon checkout?” That’s the only setup you’ll ever do.
Pause asks at the right moment
A calm dot, not a pop-up, asks browsers and buyers at six journey moments, from product page to post-delivery. It hears from the people who don’t buy, the signal post-purchase tools miss.
You get themed answers
Responses are grouped into themes with the real quotes behind them. Not a CSV, not a word cloud. An actual answer to the question you asked.
You get answers that keep getting better.
Responses from browsers and buyers are grouped into themes with the real quotes behind them. Not a CSV. Not a word cloud. An actual answer to the question you asked.
Goal: What's stopping first-time buyers at checkout?
143 responses58% of first-time buyers mentioned unexpected shipping cost at checkout. Many expected free shipping based on homepage messaging, and several said they would have completed the order if it had been free.
Insights
What customers said
Themes and customer quotes free on every plan. AI-written summary is a Pro feature.
Why I built Pause
“I tried the survey apps. I’d spend a weekend wiring up questions and triggers, then months reading replies one at a time. And they only ever came from people who’d already bought. The shoppers who left? Silence. I never learned that the guy who bailed thought my shipping was a scam. So I built the tool I wished I had. You write one goal. Pause asks the right question, to browsers and buyers both, and tags the answers for you.”
Shivani, founder of Pause
You state a goal. Pause finds the answer.
Other tools make you build surveys, pick triggers, and read through responses. Pause does the thinking.
Incentives (Pro): attach a Shopify discount code to a goal. Pause reveals it as a reward when a shopper answers at cart exit-intent, at product-page exit-intent, or via the post-delivery feedback email.
Start free. Upgrade when it proves itself.
- Captures feedback from non-buyers, not just post-purchase
- All six journey moments, from browsing to post-delivery
- AI-generated starter questions with guided answer options
- Theme classification on every response
- Voice and text responses
- 50 responses / month, 1 active goal
- Email alert at 40 responses so you’re never surprised
No credit card · Uninstall anytime
- Self-improving questions that get sharper with every response
- Per-goal AI insight summaries
- Store-level AI insights across all goals
- Daily email digest
- Unlimited responses, unlimited active goals
- Discount code incentives at cart and product-page exit-intent, and in post-delivery emails
- Personal support, quick replies from the team
The questions merchants ask before installing.
Will it slow down my store?
No. The Pause widget is ~12 KB gzipped and loads asynchronously after your page, so it never blocks rendering or checkout.
Is it annoying to shoppers?
It’s a calm dot in the corner, not a pop-up. A small bubble opens beside it only when the moment fits, and one dismiss quiets it for the rest of the session. No modals, no overlays.
Do I have to build or maintain surveys?
No. You write one goal in plain English and Pause writes the questions. On Pro it keeps improving them, rewriting weak questions and replacing ignored options with what customers actually say.
What does it cost?
Free forever, up to 50 responses per month with one active goal. Pro is $16/month for unlimited responses, unlimited goals, and AI insight summaries.
Stop guessing why they didn't buy.
Install Pause. Tell it what you want to understand. It captures feedback from browsers and buyers, and the questions get smarter from there.
Install free on Shopify